What You’ll Do

What does the day in the life of a Customer Care Representative look like?

• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.
• Identify customer needs through active listening to answer questions,troubleshoot or make product recommendations
• Document customer needs, interactions and outcomes in the appropriate tool or system.
• Creating a “WOW” factor in every interaction through exceptional communication skills.