So what really makes a great Customer Care Representative?

• You’re at least 18 years of age

• You can work between the hours of 7am-12am EST, but have flexibility as business needs may change

• You have at least 6 months of customer service experience and you understand the value of coaching / feedback

• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer

• You demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency

• You have excellent English communication skills, both oral and written

• You’re comfortable working from home and have a suitable space with a hard-wired internet connection